Privacy Notice

This privacy notice explains how Reel Easy Productions (“we”, “us” or “our”), trading as Roll Without Fear, collects, uses and protects your personal data when you visit our website, create an account, purchase a membership or otherwise interact with us.

Who we are

Reel Easy Productions is the data controller for the personal data you provide through Roll Without Fear. We are responsible for deciding how your personal data is used and kept safe.

What personal data we collect

Account data: name, email address and password (or authentication details provided by Google when you choose social sign-in).
Membership and billing data: subscription status, tier, renewal date and transaction history processed by our payment provider.
Usage data: pages viewed, videos streamed, device and browser type, IP address and approximate location.
Communications: messages you send to customer support or community moderation.
Marketing preferences: whether you have opted in to receive updates from us.

How we use your data

To create and manage your account.
To provide access to episodes, schedules and premium content.
To process payments, subscriptions, tax and invoicing.
To keep the service secure and prevent fraud.
To respond to support requests.
To send you updates about new episodes or membership perks, where you have opted in.
To improve the website and understand how it is used.

Legal basis

We process your personal data on the following legal bases:

Contract performance: providing your account, membership and access to content.
Legitimate interests: security, fraud prevention, service improvement and customer support.
Consent: marketing communications and non-essential cookies.
Legal obligation: tax, accounting and regulatory requirements.

Who we share data with

We do not sell your personal data. We share it only with:

Our payment provider, Paddle: Paddle acts as the Merchant of Record for our memberships, handling payments, subscription management, tax compliance and invoicing on our behalf.
Service providers: hosting, analytics and customer support tooling.
Professional advisers: legal and accounting professionals where necessary.
Authorities: when required by law or to protect our rights.

International transfers

Some of our service providers are based outside the UK and EEA. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions approved under UK and EU data protection law.

How long we keep your data

We keep your personal data for as long as you have an account with us, and for as long afterwards as is necessary to comply with legal, tax and accounting obligations. When data is no longer needed, we delete or anonymise it.

Your rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Restrict or object to certain processing.
Request a portable copy of your data.
Withdraw consent at any time.
Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been breached.

We aim to respond to requests within one month. To exercise your rights, contact us at the email address below.

Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit, access controls and regular security reviews.

Cookies

We use essential cookies to keep you signed in and maintain your session. Where you consent, we also use analytics cookies to understand how visitors use the site. You can manage your cookie preferences through your browser settings.

Changes to this notice

We may update this privacy notice from time to time. The latest version will always be available on this page.

Contact us

If you have questions about this notice or how we handle your data, please email us at privacy@reel-easy-productions.com.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.